Refund policy

Return & Exchange Policy

At Cropsey Creations, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not happy with your item(s), we offer returns and exchanges under the following conditions:

1. Return/Exchange Window: Items may be returned or exchanged within 30 days of the purchase date.

2. Condition: To be eligible for a return or exchange, items must be unused, unworn, and in new condition with all original tags and packaging intact.

3. Return Shipping: Customers are responsible for all shipping costs associated with returning items. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

4. Non-Returnable Items: Custom or personalized items, clearance, or sale items are not eligible for returns or exchanges unless there is a defect or issue with the product.

5. Processing Time: Once we receive your returned item, please allow up to 7 business days for inspection and processing. Refunds will be issued to the original payment method. Exchanges will be shipped out once the original item is received and approved.

6. Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of receiving your order with photos and a description of the issue, and we will assist you with a replacement or refund.

To initiate a return or exchange, please contact us at [Your Contact Information] with your order number and details of your request.

Thank you for shopping with Cropsey Creations!